We provide home visits to patients in their home, aged care facilities and hotels.
The purpose of this document is to outline how After Hours Service – DIAL A HOME DOCTOR complies with its confidentiality and privacy obligations. As an organisation, Principal concern is and always will be the health of our patients. A high level of trust and confidentiality is required to ensure the confidence of the patients we see.
Patients will be assured that:
DIAL A HOME DOCTOR recognises that the information we collect is often of a highly sensitive nature and as an organisation we have adopted the highest privacy compliance standards relevant to DIAL A HOME DOCTOR to ensure personal information is protected.
Personal information collected will generally include:
Use or disclosure of personal information
Personal information collected by DIAL A HOME DOCTOR may be used or disclosed:
Accuracy of your information
DAHD is committed to ensuring your information is accurate and has processes in place to ensure that the accuracy of this information is maintained. If you believe that the personal information DIAL A HOME DOCTOR holds about you is inaccurate, please inform the manager at DIAL A HOME DOCTOR .
Security of information collected
Other than as described in this Policy or permitted under privacy principles, DIAL A HOME DOCTOR uses its reasonable endeavours to ensure that identifying health information is not disclosed to any person unnecessarily or irresponsibly.
Due to the sensitive nature of the information collected by DIAL A HOME DOCTOR to provide its services, extra precautions are taken to ensure the security of that information. Information may be stored electronically and / or in hard copy form. All electronically stored files are password-protected on several levels, and regular backups of data are performed.
DIAL A HOME DOCTOR requires its employees to observe obligations of confidentiality in the course of their employment with all staff/contractors signing Confidentiality Agreements.
How long are medical records kept? (Paper records)
DIAL A HOME DOCTOR does not keep medical records (only computerised) as we are a service that fills the after – hours need (gap) and all consultation notes are immediately sent to patients relevant GP’s.
Accessing your information
On request, you may have access to your information held by DIAL A HOME DOCTOR except in circumstances where access may be denied under the ‘Privacy Act’ or other laws.
Obtaining further information
If patients require more information regarding DIAL A HOME DOCTOR, its services and facilities, they can:
DIAL A HOME DOCTOR
NSW office: Level 1 , 27-29 Auburn Road, AUBURN NSW 2144.
QLD office: Shop 13, Uniplaza Shopping Centre, 468 West Street TOOWOOMBA QLD 4350.
Or by, visiting our website you can submit a compliment, complaint or suggestion at www.myhomedoctor.com.au
While we make every effort to protect your privacy, we may need to disclose personal information when required by law where we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our company or site.