Our Australian call centre staff are well trained to provide you the patient the right information about how our service operates.
We are an after-hours Medical deputising service, meaning that our doctors are trained to deal with all category 4 and 5 medical issues. All serious or life threatening medical issues will be referred immediately to the ambulance service or the local hospital Emergency department.
Our focus is to provide you the most timely medical care, so your call will be triaged. In 90% of cases our doctors will arrive within 2 hours of your call, however during peak times the wait time may be a little longer. Our operators will stay in touch and contact you when the doctor is on the way, so please stay close to the phone. At any time please do not hesitate to contact us, we are here to help.
Our doctors are fully equipped to diagnose and treat most problems, conditions, and/or injuries for which you find necessary to seek treatment. They can suture lacerations, provide wound care, arrange hospital admission, palliative care, catheterization, incident reports, peg tube maintenance, verification of death and start medications if required. They can even visit your patient again on the same day if it is required.